THE AI-FIRST CONTACT CENTRE SOLUTION FOR THE GCC

Give every customer conversation a clearer next step.

Connect your channels, equip your team and understand the next action in one AI-powered contact centre.

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Every channelVoice · WhatsApp · Webchat · Social

AI in your workflowGuidance, automation and insight

One connected operationBuilt around your team

OUR CLIENTS

Trusted relationships, connected conversations.

A selection of organisations featured in our client portfolio.

MISSION CONTROL

Your contact centre has answers,
just ask.

Bring calling activity, queues and team performance into focus with questions in everyday language.

Explore Mission Control →

Explore an operational question

EXAMPLE RESPONSE

128 of 160 call attempts were answered in this example: an 80% answer rate. Review the remaining 32 attempts for follow-up.

128Answered

32Other attempts

80%Answer rate

ONE CONNECTED PLATFORM

Every capability.
A clearer way to work.

Connect the conversation, support your people and understand the next action.

1 / OMNICHANNEL

Keep the customer story together.

Bring voice, WhatsApp, webchat and social into one shared workspace. Give each handover the context to move the enquiry forward.

Explore Omnichannel →

VoiceWhatsAppWebchatSocial

Example workflowCallifonyOne connected workspaceCustomer context
Shared ownership
Connected follow-up

2 / AI PREDICTIVE DIALLER

Give outbound conversations momentum.

Move from campaign preparation to connected conversations with a structured calling workflow.

Queued→Dialling→Connected

Campaign contactsPrepare the audienceAgent conversationCapture the outcomeNext actionKeep follow-up organised

Explore AI Predictive Dialler →

3 / FLOW BUILDER

Your routing logic, clearly mapped.

Define how enquiries move between teams, queues and channels around your operating hours.

Incoming call

Agent availableConnect to sales

No agent availableContinue on WhatsApp

Example routing workflow

Explore Flow Builder →

4 / SPEECH ANALYTICS

Turn a conversation into a useful next step.

Bring transcripts, summaries and sentiment into your conversation review. Help supervisors find the moments that deserve attention.

Explore Speech Analytics →

“Could you arrange a demonstration for our team?”

INTENTDemo enquiryNEXT ACTIONArrange follow-up

5 / LIVE DASHBOARDS

See the activity behind the operation.

Review calling patterns, queue activity and team capacity in a shared operational view.

Call attempts & answered callsIllustrative data

09:00

10:00

11:00

12:00

Call attemptsAnswered calls

160 attempts128 answered80% answer rate

Explore Live Dashboards →

6 / AGENT ASSIST

A stronger response starts with context.

Put approved knowledge and relevant customer information within reach during the conversation.

Can you help us connect our customer channels?

AI Agent AssistSuggested next step

Confirm the team’s channels, CRM and calling requirements before arranging a tailored demo.

Source: Approved discovery guide

Explore Agent Assist →

7 / KNOWLEDGE BASE

Make approved answers easy to find.

Organise product information, process guidance and FAQs around the questions your team handles.

Try searching this example

Channel connection guide Voice · WhatsApp · Webchat
Call routing checklist Teams · Queues · Operating hours
CRM discovery guide Customer records · API events

Explore Knowledge Base →

8 / CRM & SURVEYS

Connect the record. Understand the experience.

Scope CRM and API connections around your customer records, then capture feedback after the conversation.

Conversation⇄Customer record

How was your experience?

Example survey · no response is submitted

9 / WALLBOARD

Keep the whole team in the picture.

Bring queue activity and agent status into a shared view that supervisors and teams can read at a glance.

Explore Wallboard →

Example operational data

Calls waiting6Across 3 queues

Longest wait42secSales queue

Available agents8Ready for a conversation

In conversation12Customer calls in progress

Every queue, in focus.

Waiting / Available

Sales enquiriesLongest wait · 42 sec

3 / 3

Customer supportLongest wait · 28 sec

2 / 3

Service requestsLongest wait · 16 sec

1 / 2

Queue visibility helps supervisors review coverage and the next assignment.

One team. A shared picture.

24agents

In conversation12
Available8
After-call work4

Each dot represents one agent’s status.

SALES. SERVICE. OPERATIONS.

One connected experience.
Built for your team.

Start with a real customer journey, then shape the workflow around your business.

1 / SALES

Keep every enquiry moving.

Coordinate outbound campaigns, customer context and follow-up.

Explore sales workflows →2 / SERVICE

Make every handover count.

Connect customer history, channel ownership and the next response.

Explore service workflows →3 / OPERATIONS

Connect your systems.

Plan CRM connections, API workflows and access around your requirements.

Explore operations →

A DEMO BUILT AROUND YOUR TEAM

See what Callifony can do
for your contact centre.

Explore your customer journeys, communication channels and AI-powered workflows in a personalised demo.

Book Your Personalised Demo →+971 4 281 5650

Trust and security

Review hosting, access control, retention and contractual requirements before choosing your deployment.

Visit the trust centre