Number masking or call masking is the safest way for companies to protect their customers’ identity and avoid abuse of confidential information, allowed by anonymisation of customer’s phone numbers. For example, the in-app calling feature for services and the click-to-call feature present on most websites.
Protect personal numbers and communicate seamlessly with customers using our advanced call masking feature.
Once visitors insert their contact number on the click2call widget and then click on the ‘call me’ button in the app or website.
1st call goes to the agent and when the agent answers, the call is routed to the customer number and both are connected.
Secure call using call masking feature between agent and customer, a virtual number is used as caller-ID for the call.
Use number masking to help facilitate secure communication between agents or on-field staff and customers.
Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.
The system dynamically allocates a unique DID for every session from a pool of numbers mapped for your campaign.
Easily integrate with leading CRM’s and custom systems using APIs to push call summary after completion.
Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.
Access call recordings for every inbound or outbound customer call on your portal, listen or download for a quality audit.
Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.
Using our Number masking technology, companies can build customer trust and confidence.
Go live in 5 minutes with no need for any hardware or software, start getting business calls on your mobile/landline.
Quickly add DIDs in the account, scale capacity up or down to handle call volumes based on calling trends.
Handle large call volume easily with concurrent call capacity, see IVR drops or missed calls on portals.
Use virtual number masked calls between agents, field staff, or customers and ensuring secure interaction.
Number masking helps you avoid off-platform transactions to improve customer retention and monetise better.
Deliver better support with detailed logs for missed calls, out of office, or IVR drops & voicemail feature as a backup.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Businesses use cloud-based call masking to protect their consumers’ privacy.
A call masking solution, which is mainly used by E-commerce, taxi aggregator, and food distribution firms, uses Voice APIs and a pool of temporary virtual numbers or dedicated numbers. For example, in the food delivery sector, every subscription has a number allocated and all calls are forwarded to the restaurant’s direct number link. This ensures that customers and agents can connect and communicate without disclosing their real phone numbers.
This is a particularly serious and pressing issue for Ecommerce, Logistics, On-Demand Cabs, and Marketplace business models. In these verticals, the customer’s phone number must be exchanged with the sales agent, a driver, a vendor, and so on.
As a result, implementing a call masking solution is a must in order to protect both the customers’ and the agents’ privacy.
Additionally, a significant benefit for companies is that all calls between agents and customers will take place exclusively on their website or on the company’s published or dynamically allocated number. This will give the company full leverage of call records for analytics and monitoring.
At Callifony, we offer multiple telephony solutions to enhance your number masking experience, some of which are:
Simply put, call masking includes the process of bridging two calls without showcasing the actual number of the customer or the agent to each other.
Yes, the contact details of both the agent and caller are masked completely throughout the call duration.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.
Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.
Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.
All our IVR plans come with no rental components and any recharge is added fully into your account balance for making or receiving calls.
No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.