Number Masking

Deliver Secure Calls Between Customers And Agents

Number masking or call masking is the safest way for companies to protect their customers’ identity and avoid abuse of confidential information, allowed by anonymisation of customer’s phone numbers. For example, the in-app calling feature for services and the click-to-call feature present on most websites.

What is Number Masking ?

Use Call Masking For Secure Communication

Protect personal numbers and communicate seamlessly with customers using our advanced call masking feature.

Click on the ‘Call Me’ Button

Click on the ‘Call Me’ Button

Once visitors insert their contact number on the click2call widget and then click on the ‘call me’ button in the app or website.

The Call Is Initiated

The Call Is Initiated

1st call goes to the agent and when the agent answers, the call is routed to the customer number and both are connected.

Masked Virtual Number

Masked Virtual Number

Secure call using call masking feature between agent and customer, a virtual number is used as caller-ID for the call.

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Features Of Number Masking Solution

Use number masking to help facilitate secure communication between agents or on-field staff and customers.

Easy Account Setup

Easy Account Setup

Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.

Dynamic Number Allocation

Dynamic Number Allocation

The system dynamically allocates a unique DID for every session from a pool of numbers mapped for your campaign.

Easy API Integration

Easy API Integration

Easily integrate with leading CRM’s and custom systems using APIs to push call summary after completion.

Simple IVR Designer

Simple IVR Designer

Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.

Real-time Call Recordings

Real-time Call Recordings

Access call recordings for every inbound or outbound customer call on your portal, listen or download for a quality audit.

Real-time Dashboard

Real-time Dashboard

Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.

Start 7 Days Free Trial

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Benefits of Phone Masking Solutions

Using our Number masking technology, companies can build customer trust and confidence.

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No Hardware or Software

Go live in 5 minutes with no need for any hardware or software, start getting business calls on your mobile/landline.

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Scalable Solution

Quickly add DIDs in the account, scale capacity up or down to handle call volumes based on calling trends.

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Handle Multiple Calls

Handle large call volume easily with concurrent call capacity, see IVR drops or missed calls on portals.

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Secure Customer Information

Use virtual number masked calls between agents, field staff, or customers and ensuring secure interaction.

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Secure Business Revenue

Number masking helps you avoid off-platform transactions to improve customer retention and monetise better.

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Provide Better Support

Deliver better support with detailed logs for missed calls, out of office, or IVR drops & voicemail feature as a backup.

Testimonials

Frequently Asked Questions

Businesses use cloud-based call masking to protect their consumers’ privacy.

A call masking solution, which is mainly used by E-commerce, taxi aggregator, and food distribution firms, uses Voice APIs and a pool of temporary virtual numbers or dedicated numbers. For example, in the food delivery sector, every subscription has a number allocated and all calls are forwarded to the restaurant’s direct number link. This ensures that customers and agents can connect and communicate without disclosing their real phone numbers.

This is a particularly serious and pressing issue for Ecommerce, Logistics, On-Demand Cabs, and Marketplace business models. In these verticals, the customer’s phone number must be exchanged with the sales agent, a driver, a vendor, and so on.

As a result, implementing a call masking solution is a must in order to protect both the customers’ and the agents’ privacy.

Additionally, a significant benefit for companies is that all calls between agents and customers will take place exclusively on their website or on the company’s published or dynamically allocated number. This will give the company full leverage of call records for analytics and monitoring.

At Callifony, we offer multiple telephony solutions to enhance your number masking experience, some of which are:

  • IVR Flexibility
  • Automatic Call Distribution
  • Omni-Channel Platform
  • Real-Time Dashboards
  • CTI Integrations
  • Power Dialers

Simply put, call masking includes the process of bridging two calls without showcasing the actual number of the customer or the agent to each other.

Yes, the contact details of both the agent and caller are masked completely throughout the call duration.

Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.

Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.

Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.

All our IVR plans come with no rental components and any recharge is added fully into your account balance for making or receiving calls.

No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.