Employees receive greater flexibility and mobility by having a company phone and number they can carry anywhere, while IT professionals gain total management visibility and control over the phone services of remote workers when they use our cloud telephony solutions. Furthermore, all-inclusive billing eliminates separate landline prices, while cloud telephony lowers long-distance call costs.
Our cloud telephony systems for remote teams are essential for ensuring business continuity. This is feasible thanks to the functionality that virtual phone systems provide.
Like any responsible business owner, it is natural for you to be wary of how your team is performing remotely. Our cloud telephony solutions come equipped with real-time call monitoring which helps you track and train agents in real-time.
IVR is available in our cloud telephony systems to greet callers and send them to the correct department or person. Callers can dial digits to contact the specified department or agent using the touch-tone feature.
Business tool integrations not only save you time and effort by eliminating the need to switch back and forth between your phone and your business tools. It also ensures that remote teams work together more smoothly. This, in turn, helps to boost business productivity.
With our call routing capabilities, call handling for remote teams becomes a lot easier. Using automatic call distribution to distribute incoming calls to the most idle agent. If no agents are available, the call is queued and will be answered as soon as one becomes available. Customers’ experiences are significantly enhanced via queue callbacks.
Responsive support teams are committed to assisting our customers and are available round-the-clock via phone, live chat, or emails.
Use a single business communication platform to engage with your consumers using numerous features while analysing all your information on one channel. CRM integration with leading CRMs to access all of your information.
It is critical for businesses to keep customer and employee information secure at all times. You can get high-level and industry-grade security for your business with our advanced telephony solutions.
You may quickly increase your business and communication demands on our smart technology platform without any limitations or restrictions because no complex hardware is required.
For greater interactions and engagement, our platform allows you to effortlessly customise and personalise your responses and campaigns based on your clients.
Our remote-ready business communication solution provides agents with every call handling tool for delivering better calls.
Communicate with leads without revealing your mobile numbers using call masking features, get real-time call recordings.
Choose from multiple DID numbers to connect with your candidates and route calls from various cities to a single location.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
IT experts are struggling to handle the rapidly expanding number of virtual workers as the workforce evolves. Our cloud-based phone system is designed from the ground up to do what an on-premise system can’t: provide direct access for employees who work outside of their primary offices.
In the sector of telecommunications, security is a major worry that will only grow in importance as a company’s ability to operate grows. A cloud-based solution gives IT more security control and, if necessary, complies with audits and compliance needs like mandated call tracking.