Automated Reminders, Surveys & Feedback

Outbound IVR To Engage Customers With New Offers and Reminders

Extract surveys and feedback from your consumers using automated phone calls, and compile all critical information acquired from surveys for future service development. For simplicity of use and smooth operation, enable automated SMS and phone blasts, reminders, and follow-ups on your system.

Cloud Telephony Solutions For Automating Calls, Survey & Feedback

On our unified engagement platform, you can conduct cost-effective surveys, get faster feedback, and evaluate customer attitudes.

Use Chatbots For Better Efficiency

Use our cloud telephony solutions to enable voicebots and chatbots to communicate with customers on their preferred channels in a proactive manner.

Use Speech Analytics To Derive Insights

To understand your customer’s sentiment, use our advanced telephony platform to transcribe all customer calls and extract valuable insights in real time from multiple languages.

Quality Control Tools

Use our cloud telephony solutions to reduce caller churn by monitoring staff in real time and providing support with tools like call whispering and barging, as well as many more.

Use Virtual Numbers

Local and international numbers, as well as universal CRM integration and intelligent call routing are all part of our advanced cloud telephony solutions. This allows you to handle several calls while monitoring them in real time and gaining valuable insights.

Number Masking For Privacy

Our cloud telephony solutions enable you to hide agent and customer numbers to ensure data privacy on both sides while using the click-to-call widget.

Why Choose Callifony’s Cloud Telephony Solutions ?

Avail 24×7 Support

Responsive support teams are committed to assisting our customers and are available round-the-clock via phone, live chat, or emails.

Access A Multi-channel Platform

At Callifony, we provide you with an advanced platform that caters to all your communication needs through various channels and solutions. Moreover, you can integrate all the leading CRMs to maintain all your information on one platform.

Get Detailed Analysis

All the data you gather through multiple activities and campaigns can be easily processed and analysed through our platform. This allows you to derive insights, which can be used to improve your product or service.

Scale As Per Your Requirement

Using our smart technology platform, you can easily expand your communication channels based on your requirements without any limitations or challenges.

Get The Option To Customize Questions

Integrate our cloud telephony solutions with your CRM to ask personalised questions depending on your customers’ behaviours and increase response rates.

Business Communication Platform

Use a single business communication platform to engage with your consumers using numerous features while analysing all your information on one channel. CRM integration with leading CRMs to access all of your information.

Benefits of Cloud Telephony Solutions For Automating Calls, Survey & Feedback

Interactive Customer Campaigns

Use it to survey, collect feedback, or confirm appointments. Customers can respond via DTMF or natural language recognition.

Personalized IVR Content

The IVR will auto-collect relevant customer data such as names, bill amounts, or due dates from your CRM. Personalize every customer interaction.

Detailed Campaign Reports

Check campaign performance, view successful, failed, and pending data on a real-time live dashboard updating every 5 seconds.

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Testimonials

Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.

Dr. Ashutosh Mishra

Senior Vice President

Sarthi Foundation Trust

IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.

Hari Shankar

CEO

Getnet Fiber

We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.

Siddhant Das

Managing Partner

Soul Bowl Online Grocery

Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.

Ashwin Harithsa

Co-Founder

CREYSTO

We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.

Sandeep Mallick

Managing Director

Eurokin

Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.

Mr. Amit

Chairman

CBS College of Pharmacy & Tech

Frequently Asked Questions

Which Businesses Can Benefit from Automated Surveys and Feedback ?

Automated phone surveys via calls or SMS are ideal for any organisation trying to improve and optimise their client experience while also bringing in targeted leads.

What are automated surveys ?

Surveys done through automated IVR calls to collect data and comments are known as automated surveys. Automated surveys provide you with constant real-time client input, which is critical for any organisation. For example, complete the feedback loop with automated IVR calls, SMS for quality feedback, and missed calls to register consent or approval.

Can I get a demo of your services in India ?

Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.

Automate Feedback, Streamline Service

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