Now service and assist your customers throughout their journey on your e-commerce portal. Our solutions allow you to design customer journeys with custom workflows. Assist customers from initial discovery to purchase, feedback, and support in a seamless manner.
Get the right tools for perfect conversation and delight customers before, during, and after purchase using scalable sales, customer support & engagement platform.
Eliminate your customers’ call waiting time by redirecting their enquiries to product experts for quick answers. Give your callers a pleasant experience by using the auto-receptionist tool to answer their calls.
Increase your reach by sending bulk SMS to customers. SMS marketing can be used to promote forthcoming items, discounts, store updates, and other promotional information.
Send consumers timely notifications to reassure them that their online order is being processed. Build trust with your consumers by sending them timely order-based SMS notifications.
By sending an automated call or SMS OTP confirmation to your clients’ phones, you may protect your company and your consumers against counterfeiting. Once the consumer has successfully placed the order, send an automated order confirmation message.
After the order has been delivered successfully, make an automated call to collect feedback. Request immediate feedback in the form of SMS responses, and give them the option of sending short responses in the form of “Y” or “N.”
This click-to-call button is embedded into your website, online customers will be able to initiate a live call with a simple click and ask questions about your products right away.
Speedy complaint redressal with help of missed calls for your service and use the voicemail feature to understand customers’ complaints before relevant teams make contact for resolution.
Push real-time order alerts to customers’ registered mobile numbers for any account purchases, COD, payment-based transaction, or services using SMS or pushing outbound IVR to customer mobile.
Now scale capacity to suit your seasonal call peaks by adding more agents or virtual numbers to handle a spike in business calls. Add concurrent call capacity and use call masking for communication.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Customers increasingly expect rapid access 24 hours a day, seven days a week in the e-commerce market. As a result, no company can afford to put its business continuity and availability at risk. Our cloud telephony solutions are unquestionably the finest solution for any technical recovery.
One of the most serious dangers to the online business industry has been online fraud. Identity theft and card fraud remain the most significant stumbling blocks for the e-commerce business. E-commerce enterprises now use our cloud telephony solutions to send an auto-generated order verification call to customers before finalising any fraudulent behaviour in the form of expensive orders or repeated failed transaction attempts.