Ecommerce

Deliver Better Customer Experience To Buyers

Now service and assist your customers throughout their journey on your e-commerce portal. Our solutions allow you to design customer journeys with custom workflows. Assist customers from initial discovery to purchase, feedback, and support in a seamless manner.

Cloud Telephony Features For The Ecommerce Industry

Get the right tools for perfect conversation and delight customers before, during, and after purchase using scalable sales, customer support & engagement platform.

Use IVR For Efficient Call Management

Eliminate your customers’ call waiting time by redirecting their enquiries to product experts for quick answers. Give your callers a pleasant experience by using the auto-receptionist tool to answer their calls.

Push Promotional SMS Offers

Increase your reach by sending bulk SMS to customers. SMS marketing can be used to promote forthcoming items, discounts, store updates, and other promotional information.

Gain Customer Trust

Send consumers timely notifications to reassure them that their online order is being processed. Build trust with your consumers by sending them timely order-based SMS notifications.

Verify Online Orders With OTP Solutions

By sending an automated call or SMS OTP confirmation to your clients’ phones, you may protect your company and your consumers against counterfeiting. Once the consumer has successfully placed the order, send an automated order confirmation message.

Automate Customer Feedback

After the order has been delivered successfully, make an automated call to collect feedback. Request immediate feedback in the form of SMS responses, and give them the option of sending short responses in the form of “Y” or “N.”

Add Click2Call On Your Website

This click-to-call button is embedded into your website, online customers will be able to initiate a live call with a simple click and ask questions about your products right away.

Benefits of Cloud Telephony Solutions For The Ecommerce Sector

Fast Complaint Handling

Speedy complaint redressal with help of missed calls for your service and use the voicemail feature to understand customers’ complaints before relevant teams make contact for resolution.

Real-time Order Updates

Push real-time order alerts to customers’ registered mobile numbers for any account purchases, COD, payment-based transaction, or services using SMS or pushing outbound IVR to customer mobile.

Scalable Solution

Now scale capacity to suit your seasonal call peaks by adding more agents or virtual numbers to handle a spike in business calls. Add concurrent call capacity and use call masking for communication.

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Testimonials

Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.

Dr. Ashutosh Mishra

Senior Vice President

Sarthi Foundation Trust

IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.

Hari Shankar

CEO

Getnet Fiber

We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.

Siddhant Das

Managing Partner

Soul Bowl Online Grocery

Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.

Ashwin Harithsa

Co-Founder

CREYSTO

We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.

Sandeep Mallick

Managing Director

Eurokin

Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.

Mr. Amit

Chairman

CBS College of Pharmacy & Tech

Frequently Asked Questions

Can cloud telephony solutions help my e-commerce business with data recovery?

Customers increasingly expect rapid access 24 hours a day, seven days a week in the e-commerce market. As a result, no company can afford to put its business continuity and availability at risk. Our cloud telephony solutions are unquestionably the finest solution for any technical recovery.

How to detect fraud calls with cloud telephony solutions ?

One of the most serious dangers to the online business industry has been online fraud. Identity theft and card fraud remain the most significant stumbling blocks for the e-commerce business. E-commerce enterprises now use our cloud telephony solutions to send an auto-generated order verification call to customers before finalising any fraudulent behaviour in the form of expensive orders or repeated failed transaction attempts.

Can I get a demo of your services in India ?

Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.

Nurture Throughout The Customer Journey

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