Customer experience can make or break the brand reputation for travel and hospitality companies. Digital transformation across the industry led to the enhancement of contact center software, which still is a critical step to remain competitive. Now, it’s easier to deliver the level of connection and engagement that consumers expect.
Use our effective platform to interact with your guests and employees anytime, anywhere, while tracking the performance of your campaigns in real-time.
A virtual phone number for a hotel is typically a phone number that receives calls via the internet and routes them to any of the pre-assigned set of office phone lines that are not busy at the time. This ensures that the customer never has to wait to be attended to.
Boost sales with a targeted approach adapted to your requirements by using our Cloud Contact Center, Lead Management, and Missed Call Solution to simplify the sales and lead creation process.
Using Automated Calls, Voice Solutions and SMS, provide a customer-centric solution to win every customer’s confidence by delivering a refined customer experience and gathering feedback.
Customers are now aware that toll-free lines begin with 800 or 1800, indicating that they will not be charged for the call. This function ensures that the customer always picks up the phone and that there are no “missed opportunities” for you.
IVR (interactive voice response) is a prerecorded voice system that gives a menu and assists customers in reaching the appropriate person or department. This is accomplished by smart segmentation, which records the customer’s comments and subsequently takes necessary action to resolve their issue.
The opportunity to track your performance is maybe the most significant benefit of using cloud telephony. For example, our virtual phone number system is great for hospitality needs since it includes features that allow you to quickly locate call logs that include information such as Department, Caller Name, Client Number, Call Status, and more.
Boost your business by scaling calling capacity in minutes for your agents, add incoming numbers quickly to your account.
Never miss a business opportunity and deliver better support to your customers. Real-time call alerts on email and SMS.
Get detailed call tracking for incoming calls including caller number, date, time, location, etc.
This revolutionary technology has effectively revolutionized the business paradigm and revolutionized the way a company interacts with its clients across industries and sectors, including the Hospitality domain, throughout the years.
Simply explained, cloud telephony is a voice-based virtual platform that links several departments of your company on many extensions without the need for a complex and costly hardware setup. It enables you to easily upgrade the software for your telephone services and transfer them to the cloud platform.
There are multiple cloud telephony solutions, however, as each niche is different, we’d be happy to help you understand which solution will best suit your needs. By understanding our solutions and their advantages, you will be able to choose the perfect solutions that are bound to improve business competence at low costs and effort.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.