Customer experience can make or break the brand reputation for travel and hospitality companies. Digital transformation across the industry led to the enhancement of contact center software, which still is a critical step to remain competitive. Now, it’s easier to deliver the level of connection and engagement that consumers expect.
Use our effective platform to interact with your guests and employees anytime, anywhere, while tracking the performance of your campaigns in real-time.
A virtual phone number for a hotel is typically a phone number that receives calls via the internet and routes them to any of the pre-assigned set of office phone lines that are not busy at the time. This ensures that the customer never has to wait to be attended to.
Boost sales with a targeted approach adapted to your requirements by using our Cloud Contact Center, Lead Management, and Missed Call Solution to simplify the sales and lead creation process.
Using Automated Calls, Voice Solutions and SMS, provide a customer-centric solution to win every customer’s confidence by delivering a refined customer experience and gathering feedback.
Customers are now aware that toll-free lines begin with 800 or 1800, indicating that they will not be charged for the call. This function ensures that the customer always picks up the phone and that there are no “missed opportunities” for you.
IVR (interactive voice response) is a prerecorded voice system that gives a menu and assists customers in reaching the appropriate person or department. This is accomplished by smart segmentation, which records the customer’s comments and subsequently takes necessary action to resolve their issue.
The opportunity to track your performance is maybe the most significant benefit of using cloud telephony. For example, our virtual phone number system is great for hospitality needs since it includes features that allow you to quickly locate call logs that include information such as Department, Caller Name, Client Number, Call Status, and more.
Boost your business by scaling calling capacity in minutes for your agents, add incoming numbers quickly to your account.
Never miss a business opportunity and deliver better support to your customers. Real-time call alerts on email and SMS.
Get detailed call tracking for incoming calls including caller number, date, time, location, etc.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
This revolutionary technology has effectively revolutionized the business paradigm and revolutionized the way a company interacts with its clients across industries and sectors, including the Hospitality domain, throughout the years.
Simply explained, cloud telephony is a voice-based virtual platform that links several departments of your company on many extensions without the need for a complex and costly hardware setup. It enables you to easily upgrade the software for your telephone services and transfer them to the cloud platform.
There are multiple cloud telephony solutions, however, as each niche is different, we’d be happy to help you understand which solution will best suit your needs. By understanding our solutions and their advantages, you will be able to choose the perfect solutions that are bound to improve business competence at low costs and effort.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.