Using our advanced and technological cloud telephony solutions, you can seamlessly identify and nurture potential prospects, automate the sales and lead creation process on a unified communication platform. Moreover, you can track, qualify, and interact with data-driven leads, you can provide exceptional customer experiences while also expanding your sales funnel.
Our platform allows you to provide individualised experiences to your customers, boost your sales, capture quality leads and increase revenue.
At Callifony, we provide you with tools needed to conduct effective lead management of potential prospects, including all call records and insights analytics reports, as well as telecaller tracking.
Customize IVR flows, link with popular CRMs, and use simple APIs to better serve clients and manage teams in the cloud using our simple to use and easy to setup cloud telephony solutions.
At Callifony, you get access to Local and international numbers, as well as universal CRM integration and intelligent call routing. Using these solutions, you can handle several calls while monitoring them in real time and gaining valuable insights.
To comprehend every customer sentiment, transcribe all customer calls and extract relevant data in real time from several languages.
Use our platform to communicate crucial information to clients and customers. Moreover, using our automated SMS service, you can reach out to a larger audience with a higher rate of engagement.
Our Missed Call solution allows the target audience to leave a missed call on a specific number, which benefits in lead generation.
Our platform and cloud telephony solutions allows you to easily customise and personalise your responses and campaigns based on your customers for better interactions and engagement.
Responsive support teams are committed to assisting our customers and are available round-the-clock via phone, live chat, or emails.
Use a single business communication platform to engage with your consumers using numerous features while analysing all your information on one channel. CRM integration with leading CRMs to access all of your information.
Track, record & respond to customer interactions on every channel such as chat, voice, and social media seamlessly.
Continuously improve customer service performance for FTR, AHT, and time to respond for inbound customer calls.
Control real-time call queues for campaigns. Use snoop, whisper, and barge in to avoid escalations & monitor quality.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Yes, using our cloud telephony solutions, you can connect buyers or customers to agents or sellers without using displaying or revealing either party’s phone number for privacy and security.
Using cloud telephony solutions, you can easily personalise your responses and campaigns to better engage with your customers. Moreover, with features like Virtual Number, you can cater to customers across the globe.