WhatsApp business solution enables you to connect with your consumers on a platform they enjoy while also providing a safe, quick, and cost-effective communication route. Our all-in-one solution includes all of the sophisticated capabilities you’ll need to make this channel as efficient and responsive as possible, including automated responses using an AI-powered bot, transferring complex queries to live agents, and seamless CRM integrations.
At Callifony, our WhatsApp business solution allows you to use the WhatsApp API to track, distribute and instantly respond and communicate with your customers.
To get started, the first step is to get a WhatsApp API number. We can help you with this process to ensure you can get the number as soon as possible.
Once you configure the number, you’ll be able to use our dashboards and API chatbots to communicate with your consumers.
Use our WhatsApp business solution, integrated with your CRM. Agents can automatically view relevant customer information while chatting with them.
Leverage our Whatsapp Business APIs to push real-time messages to communicate and engage with your customers.
Gain new customers using the power of the most popular channel among customers for your products and services.
Provide the best after-sale service for your businesses using WhatsApp Business API for your customers.
Push real-time order alerts to customers for any purchases or services using WhatsApp Business API.
Give custom personalized content for your customers for a good brand following and increasing loyal customers.
Easily collect customer feedback using surveys and upgrade internal teams and processes for your departments.
Through the WhatsApp Business Solution, customers can enroll in loyalty programs. This improves rapport and brand loyalty.
It’s great to use WhatsApp for customer experience, but to ensure you’re making use of all the features efficiently, we at Callifony provide a host of benefits.
At Callifony, we use advanced solutions and tools like chatbots and AI, which can be used to enhance your support and be available for your customers 24/7.
Our solutions use ACD and routing logic, which helps distribute the incoming queries effectively among agents, based on their skills and the time of the day.
Using live monitoring dashboards, you can monitor chat queues and agent performance in real-time, get a proper insight into the team’s performance.
Our robust platform ensures that you get a competitive edge for your business with higher up-time and better SLAs.
Responsive teams are committed to assisting customers and are available over the phone, live chat, or email.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Using our platform, you can record and log every chat, which helps you view the transcripts of a chat from your CRM or our dashboard easily.
Yes, WhatsApp business can be used to make a sale to a customer who has already opted-in to receive messages from you. However, it’s important to note that there are stringent rules in place that prohibit you from sending messages to people who haven’t opted-in to receive messages from you, including engagement or cold sales.