A Virtual Number is a cloud-based number that is used to route incoming client calls to the appropriate agents depending on the client’s query. Locally and internationally virtual business numbers can help businesses broaden their marketing strategy.
Use virtual phone numbers for your call workflows and use concurrent call capacity to handle multiple calls.
Welcome customers professionally and use IVR to guide and route calls to a specific skill set or department.
Select your virtual number from a large pool of DIDs and allocate numbers to departments or agents for handling calls.
Set call forwarding to the agent’s mobile number with ease and allow the agent to be in online or offline mode.
Use virtual numbers for remote working staff, on-field teams, or various use cases to benefit from virtual number solutions.
Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.
Easy portal for virtual number management, change call forwarding numbers and email id to receive real-time call alerts.
Easily integrate with leading CRM’s and custom systems using APIs to push call summary after completion.
Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.
Access call recordings for every inbound or outbound customer call on your portal, listen or download for a quality audit.
Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.
Handle a cost-effective, configurable smart solution for your company’s versatility.
Never miss a customer call with real-time alerts on e-mail or SMS, push SMS to customers informing agents are busy.
Go live in 5 minutes with no need for any hardware or software, start getting business calls on your mobile/landline.
Quickly add DIDs in the account, scale capacity up or down to handle call volumes based on calling trends.
Guide customers using friendly IVR and route calls to the agent with the right skill set, customer profile, or availability.
Handle large call volume easily with concurrent call capacity, see IVR drops or missed calls on portals.
Deliver better support with detailed logs for missed calls, out of office, or IVR drops & voicemail feature as a backup.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
A virtual number is a series of operators’ hosted numbers that are set up to forward incoming calls to one of the pre-programmed phone numbers selected by the virtual number owner. A toll-free number is one for which the calling side imposes no charges, but the side that has subscribed to the number is responsible for the costs of incoming calls. A toll-free number usually begins with 1800 and ends with 11 digits.
A VIP number, also known as a vanity number, is a posh number. It’s an easy-to-remember number that includes your favourite numbers or a format that you prefer. To get these stylish numbers, you’ll have to pay an additional premium.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.
IVR solution should be easy to operate and allows you to add departments and agents in minutes for call handling. All basic features should be there including real-time call recordings, call forwarding, out-of-office & holiday IVR, etc.
Yes, all our plans come with a dedicated DID number and you can choose your regional virtual number for customers.
Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.
Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.
All our IVR plans come with no rental components and any recharge is added fully into your account balance for making or receiving calls.
No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.
Yes, you can easily add additional DID on your account for Rs 1500 for 6 months.