Your agents can avoid switching between different displays by integrating Kapture CRM. We provide a single platform for all of your customer service needs. We can assist you in integrating your system with Kapture CRM in order to increase agent efficiency and create more happy customer tales.
Embedding call handling controls and digital engagement features into the CRM interface will enable your agents to handle more interactions.
By integrating Kapture CRM, your agents will get a screen pop-up when the customer calls, which allows them instant access to all customer data, removing the need for consumers to repeat themselves.
By automatically mapping your contact centre interaction data into your CRM customer record, you may eliminate error-prone manual entry and reduce agent after-call work.
By integrating Kapture CRM, you can provide your customer with the best experience through call routing. For example, to enhance first contact resolution and save customer effort, connect your customers to the proper resource the first time, regardless of channel.
Integrate with our cloud telephony systems to automatically issue a ticket anytime a query is received. To provide a complete context in the future, all call-related data is tagged to the relevant tickets.
All messages from various social media platforms are displayed in CRM with a combined perspective of the user from both the online and offline worlds links to social media integration.
Integrating Kapture with Callifony’s solutions helps to automate the sales process and provide a superior customer experience. This integration provides organisations with a complete package for end-to-end sales and allows agents to boost productivity while engaging with customers. Deliver a tailored experience to make your consumers feel valued. The following is a typical flow of the procedure:
Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.
Is Ozonetel right for your business? Find out with no cost and no risk.
You get multiple benefits and features by integrating Kapture with our solutions, however, one of the most prominent is the unified dashboard. This dashboard provides live updates and allows you to monitor key call center metrics, such as:
Moreover, the dashboard also enables managers to keep track of employees who are performing well, and can arrange training sessions for those who are having a hard time.
Supervisors can use the Kapture CRM Integration to get a real-time view of the call centre load and arrange for additional staff to handle peak traffic times. This ensures you’re never shorthanded and are always ready to service customers as per their needs.