Cloud Contact Center

Browser Based Contact Center Solution

A CloudAgent solution is a comprehensive platform that allows you to shift all your contact center requirements into one single browser. Using our solution for the inbound or outbound calling process and, you can monitor, track and make critical business decisions.

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Choose Based On Your Business Need

Using our CloudAgent solution to provide a high-quality experience to your customers, choose multiple channels like voice, email, chat, SMS, and social media.

Inbound Call Center

Inbound Call Center

Set up a fully-featured solution without any up-front cost and zero maintenance. Provide the best customer experience for customers and use features such as skill or priority-based routing for calls.

Outbound Call Center

Outbound Call Center

Power your sales efforts with a fully-featured solution without any CAPEX or maintenance cost. Use progressive, preview, or predictive dialers with a CRM system for a 360-degree view of every call.

Blended Call Center

Blended Call Center

Allow agents to switch between inbound or outbound calls and use various call handling tools for a smooth experience. Agents can attend a priority inbound call while handling outbound campaigns.

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Your Ideal Partner. Here’s Why…

Our plug-n-play contact center solution improves efficiency, production and provides real-time data for better performance without any up-front costs.

IVR Flexibility

IVR Flexibility

The most critical & primary touch-point for companies from which all the communication starts. It is vital to deliver a consistent and seamless experience.

Automatic Call Distribution

Automatic Call Distribution

ACD allows inbound call centers to distribute calls, emails, SMS, and digital channel messages to agents based on workflow, skill set, or department.

Omni-Channel Platform

Omni-Channel Platform

Integrate SMS/emails/chats into your conversation by sending customer-specific information at the right time from a single dashboard.

Real-Time Dashboards

Real-Time Dashboards

More than 50+ valuable reports and dashboards helping you make informed business decisions – all the while making your Contact Center more efficient.

Power Dialers

Power Dialers

Speed up your outbound campaigns instead of manual dialing. Power dialers help your sales teams and outbound calling teams improve efficiency by 100%.

CTI Integration

CTI Integration

Ready-made integration with leading solutions like Salesforce, Zoho, Zendesk, Freshdesk, Sugar CRM, and any custom solution with help of open APIs.

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How CloudAgent Helps

To shift your multiple call center departments into a single browser.

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Marketing

Automate new or existing customer interaction using multiple products and channels for your brands. Use tools such as outbound IVR, promotional SMS, live chat & click2call for campaigns.

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Sales

Automate lead follow-ups for tailored inbound or outbound campaigns. Classify & analyze leads and manage them, from initial contact to conversion. Detailed lead tracking information available.

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Support

Upgrade and enhance the efficiency of your support desk using multi-channel help-desk, agent auto-connect, ticket creation, and auto-ticket escalation using CRM integrated solution.

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Retention

Engage your existing customers to continue buying your services using brand or customer loyalty activities. Provide gratifications like vouchers, prepaid talk-time, or service extensions.

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Finance

Push automated payment reminders or pending payment links to the customers. Use IVR to share information quickly or use chatbots to get basic information before connecting to an agent.

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Human Resource

Use our cloud telephony platform to streamline the HR & Recruitment process, automate repetitive tasks, and use multiple calling tools and chatbots for handling candidate’s queries.

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Frequently Asked Questions

Cloud telephony is a model of hosting business communication on the cloud, resulting in savings and ability to scale up or down as per need. Now customers can go online with their business calls in minutes without any need of hardware or software. A browser based solution can enable agents to handle calls on their mobile numbers or landline. Using this solution, you can take advantage of advanced functionalities like virtual numbers, interactive voice response (IVR), click-to-call, missed call facility, and outbound calling, among others.

Inbound call centres handle all of an organization’s incoming communication, including phone calls and live chat inquiries. To manage the high amount of incoming calls and to ensure that all calls are routed to the appropriate agent, a powerful inbound contact centre software is used. All queries can then be easily addressed by the on-call agent, allowing queries to be resolved quickly.

Outbound call centres handle communication with prospective buyers and customers. SMBs, start-ups, and companies use outbound call centre solutions to approach a specific group of consumers through phone calls. A robust outbound call center solution supporting features such as dialer and CTI integration helps agents to deliver higher numbers of calls with additional channels as email or sms available to send realtime information to the customers. The correct outbound contact centre solutions can indeed be utilized to obtain more revenues or obtain feedback from customers focusing on the identified objectives of the outreach campaign.

A hosted IVR is a cloud-based phone solution for companies that need the ability to scale or reduce capacity, depending on their requirement. A hosted IVR is also relevant for companies who need to provide local regional numbers to their customers.

Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.

Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.

Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.

No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.

Yes, you can easily add additional DID on your account for Rs 1500 for 6 months.