The Zoho CRM is well-known for its ability to optimise and improve the customer experience. Through Zoho PhoneBridge, our CloudAgent connects seamlessly with this popular CRM, providing contact centre agents with smooth access to the productivity tools they require. Within Zoho, your team has access to a full-featured cloud contact centre, including call logging and an agent toolbar. You may also use a number of dialers to manage outgoing calls with this integrated solution.
When a call comes in, a pop-up appears on the agent’s screen, allowing for a personalised greeting for each consumer. Agents work in Zoho CRM, where they have access to all pertinent information about the caller’s contact information and can make changes based on the conversation.
Agents can use advanced call controls, like hold, mute, transfer and conference to resolve client issues quickly and accurately. Supervisors can listen in on live agent chats and use the “barge-in” feature to intervene and offer assistance or resolve complex issues.
A call description is attached to each voice call, indicating the nature of the conversation. Following the completion of a call, the details and recordings are sent back to Zoho for call logging. No manual labour is required to tag all calls with recordings for future reference.
Our innovative dialers allow sales professionals to spend less time waiting for prospects to pick up the phone and more time researching leads. Making more calls each day increases your chances of closing sales. On the Screen Pop-up page, agents can see the lead details. The click-to-call feature on the Zoho CRM page can be used to make outbound calls.
Allow your sales force to concentrate on strategy and engagement of the call instead of dialling. The agent’s calls will be made through our CloudAgent dialer. When a lead picks up the phone, the agent is presented with a call pop that contains information on the lead. Within Zoho, the agent can then answer the call and add notes to it. The basic procedure is as follows:
Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.
Is Ozonetel right for your business? Find out with no cost and no risk.
The Zoho PhoneBridge platform is a single point of entry for integrating cloud PBX and Contact Center Solution providers into Zoho’s suite of business apps.
It’s common to get a call while you’re away from your work or on the phone with someone else. You don’t have to be concerned about missing calls anymore. Voicemail is included in Zoho One’s telephony. A voicemail from a customer or applicant is automatically registered as a new ticket. So that agents/recruiters can respond later.