Use our robust voice API solution to dynamically handle, monitor, and initiate voice calls. Improve the customer experience by integrating voice conversations with your CRM, Helpdesk, applications, websites, and so on our APIs.
Enable your application with voice, build call triggers using our robust APIs, allow your customers to make or receive calls.
Create an API account and build triggers for making or receiving calls on your application, choose the right calling plan.
Dynamically buy, get, and remove/assign virtual numbers to your call flow. Measure ROI using unique DID for campaigns.
Your account is ready and starts serving your customers with voice capability, use the call masking feature to secure identity.
Using Callifony’s voice API solutions, you can create a scalable voice experience that connects millions around the world.
Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.
Choose virtual numbers for your inbound or outbound call campaigns from our broad pool of available DID numbers.
Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.
Access call recordings for every inbound or outbound customer call on your portal, listen or download for a quality audit.
Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.
With the use of a voice API, you can easily include voice calling into your system using just 4-5 call commands.
Never miss a customer call with real-time alerts on e-mail or SMS, push SMS to customers informing agents are busy.
Get detailed call tracking for incoming calls including caller number, date, time, location, etc for marketing campaigns.
Go live in 5 minutes with no need for any hardware or software, start getting business calls on your mobile/landline.
Guide customers using friendly IVR and route calls to the agent with the right skill set, customer profile, or availability.
Handle large call volume easily with concurrent call capacity, see IVR drops or missed calls on portals.
Deliver better support with detailed logs for missed calls, out of office, or IVR drops & voicemail feature as a backup.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
We support over 50 countries. Some nations require local entities/presence in the nation as well as extra firm information before we can provide you with a phone number.
IVRs allow for action-oriented processing depending on the information supplied by clients who contact the customer support number. They may access the correct agent in the least amount of time by pressing various selections on the number pad. IVR effectively separates distinct incoming calls based on the engagement’s goal. Using the correct IVR solution, major aspects such as technical challenges, lead enquiries, payment challenges, and so on may be handled.
Taking your business communications platform on the cloud with features including virtual numbers, IVR, click-to-call, missed call service, as well as outbound calling, among others.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.
Yes, all our plans come with a dedicated DID number and you can choose your regional virtual number for customers.
Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.
Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.
All our IVR plans come with no rental components and any recharge is added fully into your account balance for making or receiving calls.
No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.
Yes, you can easily add additional DID on your account for Rs 1500 for 6 months.