Our 2way platform incorporates both outbound (MT) and inbound (MO) SMS service into one fully-featured service. Allow your customers to respond to your message campaigns with help of short-codes/long-codes with a static or dynamic response for every incoming SMS.
Our platform combines both outbound (MT) and incoming (MO) SMS functionality into a single service. Push dynamic or static response to inbound SMS.
Customers push messages to your published short-codes or long codes for your campaign or any service.
Once inbound SMS is received on our platform, the application captures from number, date, time, and location.
Every inbound SMS is pushed in real-time to the customer’s system and static or dynamic responses can be configured.
Because SMS messages have a significant open rate and a quick response rate, use interactive work flows for your applications.
Services from our coverage list are instantly activated, and the service is enterprise-ready and secure.
Enhance customer interaction by sending inbound SMS to local SMS numbers in more than 50 countries.
Easy data forwarding for inbound SMS and respond with static or dynamic information from your system.
Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.
Give custom personalized content for your customers for a good brand following and increasing loyal customers.
Easily collect customer feedback using surveys and upgrade internal teams and processes for your departments.
Send and receive SMS with simplicity to save time on company communications and boost engagement at a low cost.
Now simplify your customer interaction with a dedicated easy-to-remember short-code for your business. Allow customers to send SMS or receive SMS from your side.
Relay special offers to customers when they respond on short-code or long code numbers for your inbound promotional campaign on key days or sending product discounts to subscribers.
Use inbound SMS numbers to get targeted response from customers for published campaigns and get high quality leads for internal teams to contact and convert.
Our robust platform ensures that you get a competitive edge for your business with higher up-time and better SLAs.
Responsive teams are committed to assisting customers and are available over the phone, live chat, or email.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
The technology you pick will determine how you communicate with consumers via SMS. Some communications will be delivered directly to your phone, which might be useful. However, whichever platform you choose, make sure you’re recording conversational data in a CRM. This will assist you in determining the program’s performance as well as consumer lifetime loyalty.
You may speak with consumers via SMS using a range of tools and technologies. Postscript is a technology that lets eCommerce firms use a range of conversational SMS message methods, including phone number collection campaigns and nurturing streams. Metrics and analytics are included, as well as a CRM and the option to send specific messages to customers from inside the platform.
SMS chat, especially two-way SMS messaging technology, increases efficiency and productivity and boosts loyalty by developing upon a brand’s position and executing on its values. It enables customers to quickly contact the brand, as well as the brand to provide desired services to consumers (and prospects), such as SMS delivery alerts or a hotline that sends customised recipes.