When consumers contact you with a problem or a question, they expect the appropriate answers as soon as possible. By boosting client experience, increasing agent productivity, and rigorously measuring performance, our Freshdesk Integration enables your staff to provide better support and sales. To set up our call centre solution within Freshdesk, simply plug and play. We also offer integration to the latest version of this platform; Mint.
This integration provides a host of features and benefits that can be used to enhance the customer journey and experience. For example, as agents can see the details of any incoming calls, they can greet the customer by name. Moreover, with the help of screen pop integrations and access to customer history, the caller doesn’t need to repeat their ticket history, which allows agents to resolve tickets faster.
By using our integration feature with Freshdesk, you can greatly increase agent efficiency as they don’t need to toggle between two different applications. Moreover, the CloudAgent widget is accessible within Freshdesk to make or receive calls. While on the call, agents can also use transfer, hold, mute, or conference options. Each phone call is considered a ticket and is automatically registered against the customer’s number.
You may access call records through the customer ticket history or your management dashboard. Keep track of everything with real-time agent performance and productivity reports. Voicemail notifications and abandoned call reports ensure that you never miss a call.
Integrating Freshdesk with Callifony’s products aids in the automation of the sales process and the delivery of a superior customer experience. This integration provides organizations with a full end-to-end sales solution and enables agents to increase efficiency while connecting with consumers. Provide a personalized experience to make your customers feel appreciated. The following is a typical flow of the procedure:
Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.
Is Ozonetel right for your business? Find out with no cost and no risk.
It’s simple to make and accept calls, log conversations, and exchange notes using our CloudAgent Widget inside your Freshdesk window while enjoying features like:
By integrating our solutions with Freshdesk, you can avail a host of different dialers that the agents can use to increase efficiency, some of these dialers are: