Build relationships with patients and handle large call volumes for your healthcare service without scaling resources by using our cloud telephony solutions. Self-help IVRs allow the caller to book an appointment, know the status of tests done, request sample collection, and enable field staff to contact the customers without revealing their number.
Build long-lasting relationships and handle large call volumes using our cloud telephony platform. Deploy self-help IVRs to guide and dispense information faster.
Every day, thousands of patients search for an appointment in a hospital. It becomes difficult for healthcare workers to confirm their appointments by informing individual patients. With the aid of voice broadcasting messages, our cloud telephony solutions address the issue of notifying consumers.
Allocate dedicated extensions for employees and allow quick internal communication between teams. Customers can also dial agents extension on the IVR to connect.
By combining cloud telephony with healthcare CRM software in a single dashboard, our cloud telephony solutions offer simple tracking of patient progress and medicine prescription, tests performed, and test results.
If hospitals and diagnostic centers employ our cloud telephony systems, patients can get lab results over the phone. As a result, patients do not need to visit the facility to obtain their findings, which are instantly transferred to a cloud telephony system.
Our user-friendly and intuitive online interface makes administrative tasks easier for managers. This also saves time and money on providing technical assistance.
Streamline communication and advanced call management features such as voice mail, auto-attendant, call conferencing, and real-time communication procedures.
Use toll-free numbers, auto-receptionist feature, real-time dashboards, or automatic reminder messages to boost efficiency and reduce operational expenses.
Improve your customer experience index by handling customer calls smoothly, provide information on the IVR for reports by easy number input.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Customer relationship management (CRM) captures all patient-related information and aids in making the dialogue more information-oriented.
Hospital employees must communicate with one another. Because they are adaptable and scalable, our cloud telephony solutions effectively handle this challenge.