Salesforce CTI Integration
Create an interactive and advanced Contact Center within the Salesforce platform for better profitability, productivity and data management.
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Why You Should Consider Salesforce CTI Integration
Integrate directly with Salesforce to provide a highly dependable, flexible contact centre with capabilities that help sales teams be more productive. Better call distribution and strategic self-service increase agent utilisation and customer experience. Agents can take advantage of every sales opportunity with seamless access to customer information on-screen and instant callback.
How Does Callifony’s Solutions Enhance The Salesforce Platform ?
Increased Reliability & Flexibility
With our solutions, you get Salesforce connectors that are ready to use. Also, for third-party integration, use our Open APIs. With up to 99.9% uptime and 24×7 support, you can get delivery in 150+ PSTN and VOIP countries with outstanding sound quality.
Integrate Without Any Hassles
At Callifony, we allow you to enable single sign-on so you don’t have to switch between Salesforce and the phone system. Agents can access auto call logging and additional call controls by clicking to call inside Salesforce. They can take notes during a call and rest certain that call recordings will be saved alongside the customer ticket.
Access Advanced Tools & Features
By using our platform, you get access to a host of added features. For example, for mass dialling, use Auto Dialers (Predictive, Progressive, and Preview). For versatile campaigns, use the Drag & Drop IVR Designer. For added secrecy, use Virtual Numbers and Number Masking. Moreover, our platform facilitates real-time monitoring and provides comprehensive reports. We also provide Omnichannel Support, which includes voice, chat, text, email, and social media.
Compatiable With Multiple Telecom Providers
We allow you to modify the systems that don’t work for you and preserve the ones that do. Bring your SIP trunk and telecom provider, and we’ll work with them to incorporate our solution.
Combined With Your Legacy PBX
Are you having trouble integrating your legacy system with Salesforce? Cloudagent can connect the two and help you get the most out of your current infrastructure.
Getting Started With Salesforce CTI Integration
CTI for Salesforce is based on a number different integration models, the most common of which are bidirectional sync and aggregate. It establishes bidirectional connectivity between Salesforce and the telephone system, as well as aggregating data on the employee’s desktop, which includes a softphone system. The following is a typical flow of the procedure:
Telephony System
CTI Adapter (Partner DLL)
Salesforce Platform
Frequently Asked Questions
The Computer Telephone System (CTI) in Salesforce is a cloud-based telephone system that connects the phone system to the computer system. It’s a software program that keeps track of leads while simultaneously allowing the user to have a phone conversation.
When deciding on CTI integration with Salesforce, you must pick between the open CTI tools and the Telephone Service Provider APIs. Open CTI can be used with both the Classic and Lightning Experience Salesforce User Interfaces, however there are some distinctions.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.