By combining Callifony and Leadsquared, you can increase agent productivity and customer experience. Manage all lead actions and information in one location. Improve agent efficiency with a one-click call option and automated workflows.
By integrating LeadSquared CTI with Callifony, you can ensure that your agent has all the relevant information about the caller. This allows the agent to give the caller a personalised greeting and get information about them throughout the call. Moreover, agents can all add notes into LeadSquared while they’re on call.
Agent productivity in resolving client concerns is boosted by contextual discussion with customers. While on the phone, agents can look at the caller information on the screen pop-up page. Furthermore, they can make outbound calls directly from the LeadSquared CRM page.
All calls, including missed calls and voicemails, that come into your system via cloud telephony are instantly captured. Furthermore, depending on a set of specified rules, our solutions allow you to automatically assign calls to the sales team for qualifying and follow-up.
The integration includes a voice call, which is marked according to the nature of the call. The call data, as well as the recordings, are sent back to LeadSquared CRM as the call is completed.
Leadsquared specialises in assisting you in ranking your leads so that your sales staff may concentrate on converting the most quality leads. You gain superior statistics and an overview of all your leads with Callifony’s integration, which will assist your outbound team better judge and manage your leads.The following is a typical flow of the procedure:
Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.
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With Callifony’s LeadSquared integration, you get a host of various features and benefits, including:
For your Call Center agents, CTI streamlines the entire procedure. It has the ability to eliminate friction across departments as well.
If your sales team notifies LeadSquared about a lead being converted, Computer Telephony Integration (CTI) will update the customer’s details on our dashboard, and vice versa. So, if a consumer contacts customer service, all of the information will already be on the dashboard, and your support staff will be able to assist the customer right away.