LeadSquared CTI Integration
Enhance the productivity and efficiency of your agents, while improving customer satisfaction by indulging in Callifony’s LeadSquared Integration.
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Why You Should Consider LeadSquared CTI Integration
By combining Callifony and Leadsquared, you can increase agent productivity and customer experience. Manage all lead actions and information in one location. Improve agent efficiency with a one-click call option and automated workflows.
How Does Callifony’s Solutions Enhance The LeadSquared Platform ?
Personalize Customer Experience
By integrating LeadSquared CTI with Callifony, you can ensure that your agent has all the relevant information about the caller. This allows the agent to give the caller a personalised greeting and get information about them throughout the call. Moreover, agents can all add notes into LeadSquared while they’re on call.
Streamline Outbound Calls
Agent productivity in resolving client concerns is boosted by contextual discussion with customers. While on the phone, agents can look at the caller information on the screen pop-up page. Furthermore, they can make outbound calls directly from the LeadSquared CRM page.
Inbound call capture and easy lead distribution
All calls, including missed calls and voicemails, that come into your system via cloud telephony are instantly captured. Furthermore, depending on a set of specified rules, our solutions allow you to automatically assign calls to the sales team for qualifying and follow-up.
Inbuilt Call Recordings in LeadSquared CRM
The integration includes a voice call, which is marked according to the nature of the call. The call data, as well as the recordings, are sent back to LeadSquared CRM as the call is completed.
Getting Started With LeadSquared CTI Integration
Leadsquared specialises in assisting you in ranking your leads so that your sales staff may concentrate on converting the most quality leads. You gain superior statistics and an overview of all your leads with Callifony’s integration, which will assist your outbound team better judge and manage your leads.The following is a typical flow of the procedure:
Telephony System
CTI Adapter (Partner DLL)
LeadSquared Platform
Frequently Asked Questions
With Callifony’s LeadSquared integration, you get a host of various features and benefits, including:
- Automatic Dial-up: Instead of typing the entire phone number, you can dial it with a single press of a button.
- Caller Info: When you get a call, a window with pre-recorded call information appears.
- Call Routing: Automatically route calls to any number with call routing.
For your Call Center agents, CTI streamlines the entire procedure. It has the ability to eliminate friction across departments as well.
If your sales team notifies LeadSquared about a lead being converted, Computer Telephony Integration (CTI) will update the customer’s details on our dashboard, and vice versa. So, if a consumer contacts customer service, all of the information will already be on the dashboard, and your support staff will be able to assist the customer right away.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.