Online Education

Handle Inbound Calls Efficiently From Leads

By partnering with Callifony, you can boost student enrollments by 50% and increase ROI on advertising by 60%. Optimize and enable counselors working remotely to continue with outbound and inbound calls. Decision-makers have access to more than 50+ reports to see important KPIs for their teams.

Cloud Telephony Features For The Education Industry

Use our customer engagement platform to streamline calls between students or parents with counselors using various call handling tools for efficient call handling.

Streamline Sales & Leads

You can easily streamline the entire lead generation process with the help of our Cloud Contact Centre. Moreover, you can create targeted campaigns with our Lead Management and Missed Call solutions.

Track Results In Real-Time

With our advanced cloud telephony solutions, educational institutions can track and monitor the results of their campaigns in real-time. For example, you can link our Virtual Business Numbers solutions to your marketing campaigns to track results in real-time.

Create A Global Presence

Your institute can create a global profile and will be reachable to clients all over the world if you use a local virtual number for the target countries. You may communicate with your customers around the world without incurring any additional costs.

Create A Professional Image

Our cloud telephony solutions can help your business create a professional look without spending large amounts of money on getting expensive equipment. For example, you can use an engaging welcome tone or use the company anthem when a customer calls you.

Increase Productivity

Cloud telephony can rapidly boost productivity by allowing you to record, monitor, and evaluate call and agent performance. All of the information is saved in the smart dashboard for later analysis and cost estimation.

Enhance Customer Experience

You indicate how important potential students are to you by making it easy for them to contact you or an agent to receive the information they need. This also reflects the level of attention students will receive if they enroll in your institute to some extent.

Capture & Track Leads From Different Channels

Streamline Communication

Track ROI on every ad campaign. Automatically route candidates to an assigned counselor. Automate outbound calling, and schedule retires.

Provide Quicker Response

Ensure leads are contacted within 24 hours or less by setting up alerts. Track how soon lead was called, how many retries were made and schedule calls in dialers.

Easily Scalable, Simple Pricing

Our contact center solution is cloud-based. It needs no hardware or software to set up. Or pay per use solution lets you easily scale up or scale down as per seasonal demands.

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Testimonials

Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.

Dr. Ashutosh Mishra

Senior Vice President

Sarthi Foundation Trust

IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.

Hari Shankar

CEO

Getnet Fiber

We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.

Siddhant Das

Managing Partner

Soul Bowl Online Grocery

Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.

Ashwin Harithsa

Co-Founder

CREYSTO

We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.

Sandeep Mallick

Managing Director

Eurokin

Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.

Mr. Amit

Chairman

CBS College of Pharmacy & Tech

Frequently Asked Questions

What are the biggest communication challenges schools and colleges face ?

Hundreds of thousands, if not tens of thousands, of students, attend educational institutions. When even a small percentage of the student body contacts to enquire about exam results or acceptance to the institute, staff personnel are inundated with calls. Such a vast amount of inquiries can’t be handled by a small team. In many cases, institutes must allocate additional staff to address student and parent calls.

Despite providing appropriate human resources to answer calls, they still confront the difficulty faced by traditional phone systems, which is that the phone system is swamped, and hundreds of important calls are ignored.

What are the main benefits of cloud telephony solutions in the education sector ?

Cloud telephony can be used for a wide range of purposes, especially in the education sector. Callers can use the system to find out when events, such as exams, are scheduled. Any important impending event can be included in the IVR of a cloud telephony system. This means improved resource allocation for educational institutions.

When institutes, schools, colleges, and universities expect to be overrun with callers, their IVR system is capable of handling all incoming inquiries.

How to integrate cloud telephony solutions with an education institution’s website ?

A widget on the site allows visitors to speak with someone who is competent to address their questions. The visitor merely needs to click on a “Click to Call” button, then fill up an online form with their contact information, including their phone number.

The cloud telephony technology links the site visitor with an agent after they complete the form. Once connected, the visitor can get answers to their questions. By first phoning an agent, then the visitor, and then bridging both calls, the call telephony system connects visitors and agents.

Can I get a demo of your services in India ?

Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.

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