Zendesk CRM Integration
Give your customers a personalised experience while making use of advanced technologies in the digital age by integrating Zendesk CRM with our cloud telephony solutions.
Start 7 DAYS Free Trial
Or Call Sales Team on 022-500-36-900
Why You Should Consider Zendesk CRM Integration
Zendesk and other ticketing platforms operate best when agents have all of the contact centre tools they need directly on their screen, without having to switch between apps. Helpdesk staff can handle high call volumes more efficiently and increase first call resolution with Zendesk integration.
How Does Callifony’s Solutions Enhance The Zendesk CRM Platform?
Personalise Customer Experience
Agents can access screen pops for incoming calls after integrating with our cloud telephony systems, allowing them to greet each caller with a customised greeting.
Automate Information Updates
Agents work within the Zendesk software and have full access to information about open tickets as well as the ability to edit the customer enquiry while on the phone.
Log Calls Seamlessly
Following the integration of cloud telephony systems, each call is identified by the caller number, and information about that ticket is retrieved. Calls are automatically assigned to tickets by the system.
Enhance Agent Productivity
Agents may contextualise interactions to better engage consumers and handle issues faster. During the call, they can see the caller’s information on the pop-up page and make outbound calls from the Zendesk app.
Agents’ Self Service
Callers can enter a ticket number on IVR and hear the status without speaking to an agent conducted on the basis of rich APIs between Zendesk and CloudAgent.
Getting Started With Zendesk CRM Integration
Enable CRM integration between Callifony and Zendesk to build a solid network of loyal customers. Respond to client requests quickly by using a single screen that contains all of the customer’s information. To boost client satisfaction, provide customer service that is available 24 hours a day, seven days a week, with personalised responses. The following is a typical flow of the procedure:
Go to Zendesk Marketplace
Install the CloudAgent App and login
Access the CloudAgent interface in the top bar and start handling calls
Frequently Asked Questions
Computer telephony integration combines voice’s offline experience with computers, providing it all of the benefits of the digital world. This includes:
- Caller ID that is more advanced. Companies can gather customer information automatically so that when they call, the agent has access to it before they even answer the phone.
- There are endless opportunities for integration. Computer telephony integration allows data from phone calls to be synced with CRM, ticketing, and ecommerce systems, ensuring that data from phone calls is not segregated.
- Reporting on metrics. It’s simple to track crucial metrics like average call time, number of issues fixed in one conversation, and customer satisfaction with CTI integration.
Cloud telephony integrations should be considered by companies who place a high value on providing service over the phone. It enables them to bring an older technology, which many people still prefer, into the digital age. This expands the capabilities of the telephone, ensuring customer pleasure and increasing the impact of phone customer service.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.