Employees receive greater flexibility and mobility by having a company phone and number they can carry anywhere, while IT professionals gain total management visibility and control over the phone services of remote workers when they use our cloud telephony solutions. Furthermore, all-inclusive billing eliminates separate landline prices, while cloud telephony lowers long-distance call costs. Our cloud telephony systems for remote teams are essential for ensuring business continuity. This is feasible thanks to the functionality that virtual phone systems provide.
Like any responsible business owner, it is natural for you to be wary of how your team is performing remotely. Our cloud telephony solutions come equipped with real-time call monitoring which helps you track and train agents in real-time.
IVR is available in our cloud telephony systems to greet callers and send them to the correct department or person. Callers can dial digits to contact the specified department or agent using the touch-tone feature.
Business tool integrations not only save you time and effort by eliminating the need to switch back and forth between your phone and your business tools. It also ensures that remote teams work together more smoothly. This, in turn, helps to boost business productivity.
With our call routing capabilities, call handling for remote teams becomes a lot easier. Using automatic call distribution to distribute incoming calls to the most idle agent. If no agents are available, the call is queued and will be answered as soon as one becomes available. Customers’ experiences are significantly enhanced via queue callbacks.