Customer Support Engineer

Callifony, a leading business communication platform is looking for a positive-minded Customer Support Engineer to support daily operations. Join a collaborative environment, working with multiple talented teams to resolve trouble tickets and apply technical knowledge for swift troubleshooting of technical issues.

Responsibilities:

Operate, monitor, and manage our cloud-based messaging platforms for voice and messaging.

Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Handle trouble tickets and communicate with various stakeholders.

Assist with Service Request Handling, Reports, and Incident management.

Create standard operating procedures, documents, and checklists.
Involve in Escalations and Resolutions Critical Thinker.