01
Identify the knowledge
Choose the information your team needs for common questions and service situations.
Agent Assist
Agent Assist.
Knowledge when it matters.
Bring relevant knowledge and AI assistance into the agent experience, helping people prepare a more informed response.
Designed around your team
Support the people your customers rely on.
A helpful response starts with relevant information. Bring knowledge lookup and AI assistance closer to the agent’s work so people can find useful guidance, consider the customer’s context and prepare an informed response.
- Knowledge lookup
- Relevant guidance for agents
- Support for more informed responses
WORKFLOW AT A GLANCE
A customer asks a questionContext · Knowledge · Guidance
Support the agent’s responseKeep the person in control✓
Illustrative workflow · Configure for your team
From capability to everyday workflow.
Start with a clear need. Shape the workflow. Review the result with your team.
02
Bring guidance closer
Explore how agents access relevant knowledge within the contact-center experience.
03
Review responses together
Use real conversation examples to improve guidance and support practical coaching.
Where it fits
Built into the work
your team does.
- New agents learning service workflows
- Teams handling detailed product questions
- Support teams that need relevant knowledge
Explore Callifony in this platform presentation. Your demo can focus on this capability and your specific requirements.
A practical use case
Give useful guidance a place in the working day.
A new agent may know the product but still need help navigating a service situation. Begin with the questions your team answers most often and the knowledge that supports a clear response. Review the guidance with experienced agents, keep it current and use conversation examples to identify where it needs improvement. AI assistance works best as support for an informed human response.
Illustrative workflow — not a customer case study.A few useful questions.
Can the demo focus on our workflow?
Yes. Share your team size, current channels, calling setup and priorities so the walkthrough can focus on what matters to your operation.
What should we bring to the demo?
Bring your current process, team size, channels, CRM and the problem you want to solve. The team can discuss availability, configuration and integration scope for your requirements.
Connected to more of Callifony.
View all eight capabilitiesOmnichannel
Handle calls and digital messages in a shared workspace.
Explore this capabilityAI Predictive Dialer
Automate dialing for focused outbound campaigns.
Explore this capabilitySpeech Analytics
Review transcripts, summaries and sentiment in context.
Explore this capabilityYour next great customer experience starts here.
Let’s explore what a connected contact center can do for your team.