Share responsibility
Assign messages to the team members who can resolve them.
CALLIFONY · WhatsApp
Keep business WhatsApp conversations with the team.
A customer message should be part of the service process, not stranded on one person's phone. Bring supported WhatsApp conversations into an organised workspace.
WORKFLOW AT A GLANCE
Connect the channelsVoice · WhatsApp · Webchat
One shared workspaceContext for the next reply✓
Illustrative workflow · Configure for your team
HOW IT WORKS
WhatsApp in your daily workflow.
Handle supported WhatsApp enquiries through the team workflow. Confirm business account onboarding, message templates and channel charges before launch.
Make the work more focused.
Connect the capability to a specific customer need and a clear operational outcome.
Keep follow-up organised
Review open conversations and the actions still needed.
Set clear expectations
Use approved messaging processes and realistic response times.
SEE THE PLATFORM
Bring the workflow
into the conversation.
Explore this Callifony platform presentation, then ask for a walkthrough focused on your team’s channels, users and implementation needs.
Plan your walkthrough ↗Platform overview. Confirm specific features and configuration in your tailored demo.
PILOT BEFORE ROLLOUT
Make whatsapp
fit your operation.
Bring a sample of your current workflow to the demo. We will review how whatsapp fits the way your team handles customer interactions, what needs configuration and which details should be tested before launch.
- Define the starting pointDocument your current process, channels, team and connected systems.
- Walk through a real scenarioTest the expected path, an exception and the handover to another person.
- Agree the next stepRecord configuration decisions, success measures and rollout responsibilities.
Questions about whatsapp
How does whatsapp fit the contact-center workflow?
Handle supported WhatsApp enquiries through the team workflow. Confirm business account onboarding, message templates and channel charges before launch.
What should we test for whatsapp?
Assign messages to the team members who can resolve them. Review open conversations and the actions still needed. Use approved messaging processes and realistic response times.
What information helps prepare a whatsapp demo?
Share your current whatsapp workflow, the systems it depends on, the channels you use and the outcome you want to measure. Confirm setup and availability for your proposed deployment.
Continue exploring.
Explore the platform ↗WORKFLOW AT A GLANCE
Connect the channelsVoice · WhatsApp · Webchat
One shared workspaceContext for the next reply✓
Illustrative workflow · Configure for your team
Features
Omnichannel
A customer calls, follows up on WhatsApp, then sends a message from your website. Give your team a clearer view of the conversation, without asking the customer to start again.
Explore omnichannelWORKFLOW AT A GLANCE
Prepare your campaignAudience · Purpose · Calling setup
Connect the next conversationRecord the outcome and follow-up✓
Illustrative workflow · Configure for your team
Features
AI Predictive Dialer
When agents finish a call, the next conversation should be ready to follow. Callifony predictive dialing is designed to reduce the gaps that slow down a busy outbound team.
Explore ai predictive dialerWORKFLOW AT A GLANCE
Prepare your campaignAudience · Purpose · Calling setup
Connect the next conversationRecord the outcome and follow-up✓
Illustrative workflow · Configure for your team
Features
Auto Dialer
A lead list should guide your outreach, not turn into an afternoon of copying numbers. Build a repeatable calling workflow that lets agents focus on what they say.
Explore auto dialerYour next great customer experience starts here.
Let’s explore what a connected contact center can do for your team.