Answer at the point of interest
Help visitors clarify a question while they are browsing.
CALLIFONY · Web Chat
Help visitors before they leave with unanswered questions.
Someone is on your website because they need information. Give them a direct way to ask and a team that knows who should respond.
WORKFLOW AT A GLANCE
Connect the channelsVoice · WhatsApp · Webchat
One shared workspaceContext for the next reply✓
Illustrative workflow · Configure for your team
HOW IT WORKS
Web Chat in your daily workflow.
Connect supported website chat to the contact center workflow. Plan coverage, routing and the message visitors see when the team is unavailable.
Make the work more focused.
Connect the capability to a specific customer need and a clear operational outcome.
Route to the right team
Send product, sales and support enquiries to suitable agents.
Keep the next step clear
Capture the enquiry and agree how the team will follow up.
SEE THE PLATFORM
Bring the workflow
into the conversation.
Explore this Callifony platform presentation, then ask for a walkthrough focused on your team’s channels, users and implementation needs.
Plan your walkthrough ↗Platform overview. Confirm specific features and configuration in your tailored demo.
PILOT BEFORE ROLLOUT
Make web chat
fit your operation.
Bring a sample of your current workflow to the demo. We will review how web chat fits the way your team handles customer interactions, what needs configuration and which details should be tested before launch.
- Define the starting pointDocument your current process, channels, team and connected systems.
- Walk through a real scenarioTest the expected path, an exception and the handover to another person.
- Agree the next stepRecord configuration decisions, success measures and rollout responsibilities.
Questions about web chat
How does web chat fit the contact-center workflow?
Connect supported website chat to the contact center workflow. Plan coverage, routing and the message visitors see when the team is unavailable.
What should we test for web chat?
Help visitors clarify a question while they are browsing. Send product, sales and support enquiries to suitable agents. Capture the enquiry and agree how the team will follow up.
What information helps prepare a web chat demo?
Share your current web chat workflow, the systems it depends on, the channels you use and the outcome you want to measure. Confirm setup and availability for your proposed deployment.
Continue exploring.
Explore the platform ↗WORKFLOW AT A GLANCE
Connect the channelsVoice · WhatsApp · Webchat
One shared workspaceContext for the next reply✓
Illustrative workflow · Configure for your team
Features
Omnichannel
A customer calls, follows up on WhatsApp, then sends a message from your website. Give your team a clearer view of the conversation, without asking the customer to start again.
Explore omnichannelWORKFLOW AT A GLANCE
Prepare your campaignAudience · Purpose · Calling setup
Connect the next conversationRecord the outcome and follow-up✓
Illustrative workflow · Configure for your team
Features
AI Predictive Dialer
When agents finish a call, the next conversation should be ready to follow. Callifony predictive dialing is designed to reduce the gaps that slow down a busy outbound team.
Explore ai predictive dialerWORKFLOW AT A GLANCE
Prepare your campaignAudience · Purpose · Calling setup
Connect the next conversationRecord the outcome and follow-up✓
Illustrative workflow · Configure for your team
Features
Auto Dialer
A lead list should guide your outreach, not turn into an afternoon of copying numbers. Build a repeatable calling workflow that lets agents focus on what they say.
Explore auto dialerYour next great customer experience starts here.
Let’s explore what a connected contact center can do for your team.