Your consumers can contact you for free by dialing an 1800 business toll-free number. Assure that agents and consumers have a smooth interface for query resolution, forthcoming offers, or events.
Use a single number identity for your business and allow customers to call without incurring any charges.
Welcome customers professionally and use IVR to guide and route calls to a specific skill set or department.
Easily set call connection mode for agents, department timing, out of office hours and holiday IVR for customer calls.
Set call forwarding to the agent’s mobile number with ease and allow the agent to be in online or offline mode to attend calls.
Welcome your customers professionally using IVR recording and guide customers to the right agent using a multi-level IVR menu.
Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.
Easy agent management for changing call forwarding numbers and email id to receive real-time call alerts.
Handle large call volume easily with concurrent call capacity, see IVR drops or missed calls on portals.
Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.
Access call recordings for every inbound or outbound customer call on your portal, listen or download for a quality audit.
Get access to a real-time dashboard and gauge the performance of campaigns to analyze and track information.
A toll-free number marketing campaign can effectively promote your products and services.
Never miss a customer call with real-time alerts on e-mail or SMS, push SMS to customers informing agents are busy.
Go live in 5 minutes with no need for any hardware or software, start getting business calls on your mobile/landline.
Push customer information such as names, bill amounts, or due dates from your CRM to personalize each call.
Boost brand image by using toll-free numbers for your business and gain the credibility & confidence of customers.
Deliver better support with detailed logs for missed calls, out of office, or IVR drops & voicemail feature as a backup.
Toll-free numbers increase call rates, resulting in higher lead conversion rates for companies.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Toll-free numbers are an excellent tracking and engagement method for gathering main information from clients and consumers. Toll-free number companies offer major characteristics that have a long-term effect on sales, customer experience, and branding strategies. With increased bandwidth and the caller not needing to pay for the call, the consumer is more engaged with the company.
Toll-free numbers hosted in the cloud are commonly used to track marketing efficiency and gauge customer viewpoint. They could be used to collect feedback, analyze product launch results, and seamlessly redirect customer complaints. Calls can be routed efficiently without causing service interruptions or incurring major infrastructure costs. Top-quality toll-free solutions include important features like data analytics as well as real-time dashboards, which can provide crucial insight into consumer engagement.
Toll-free numbers provide a cost-free way for your clients and customers to contact you. It is one of the most efficient system performance for evaluating brand awareness. It also provides a quick query resolution channel where clients can call in to review various products or services. According to reports, when users see toll-free numbers on a company’s website, 80 per cent of the call. Toll-free numbers can be connected to an IVR system to incorporate their call-in journey.
Toll-free numbers are frequently used by start-ups, SMEs, and businesses to handle advertisements, participate with clients, and broaden their brand reach.
Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.
IVR solution should be easy to operate and allows you to add departments and agents in minutes for call handling. All basic features should be there including real-time call recordings, call forwarding, out-of-office & holiday IVR, etc.
Yes, there is an inbuilt recording feature on our IVR solution and any incoming or outbound call is recorded automatically. You can log in to the interface and listen or download call recordings.
Our billing starts when the agent picks the call on their handset. We don’t charge when a customer call connects at the IVR.
All our IVR plans come with no rental components and any recharge is added fully into your account balance for making or receiving calls.
No, our click2call charge is the same as your per minute call charge for inbound calls or outbound calls.