Integrate directly with Salesforce to provide a highly dependable, flexible contact centre with capabilities that help sales teams be more productive. Better call distribution and strategic self-service increase agent utilisation and customer experience. Agents can take advantage of every sales opportunity with seamless access to customer information on-screen and instant callback.
With our solutions, you get Salesforce connectors that are ready to use. Also, for third-party integration, use our Open APIs. With up to 99.9% uptime and 24×7 support, you can get delivery in 150+ PSTN and VOIP countries with outstanding sound quality.
At Callifony, we allow you to enable single sign-on so you don’t have to switch between Salesforce and the phone system. Agents can access auto call logging and additional call controls by clicking to call inside Salesforce. They can take notes during a call and rest certain that call recordings will be saved alongside the customer ticket.
By using our platform, you get access to a host of added features. For example, for mass dialling, use Auto Dialers (Predictive, Progressive, and Preview). For versatile campaigns, use the Drag & Drop IVR Designer. For added secrecy, use Virtual Numbers and Number Masking. Moreover, our platform facilitates real-time monitoring and provides comprehensive reports. We also provide Omnichannel Support, which includes voice, chat, text, email, and social media.
We allow you to modify the systems that don’t work for you and preserve the ones that do. Bring your SIP trunk and telecom provider, and we’ll work with them to incorporate our solution.
Are you having trouble integrating your legacy system with Salesforce? Cloudagent can connect the two and help you get the most out of your current infrastructure.
CTI for Salesforce is based on a number different integration models, the most common of which are bidirectional sync and aggregate. It establishes bidirectional connectivity between Salesforce and the telephone system, as well as aggregating data on the employee’s desktop, which includes a softphone system. The following is a typical flow of the procedure:
Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.
Is Ozonetel right for your business? Find out with no cost and no risk.
The Computer Telephone System (CTI) in Salesforce is a cloud-based telephone system that connects the phone system to the computer system. It’s a software program that keeps track of leads while simultaneously allowing the user to have a phone conversation.
When deciding on CTI integration with Salesforce, you must pick between the open CTI tools and the Telephone Service Provider APIs. Open CTI can be used with both the Classic and Lightning Experience Salesforce User Interfaces, however there are some distinctions.