Why You Should Consider LeadSquared CTI Integration

By combining Callifony and Leadsquared, you can increase agent productivity and customer experience. Manage all lead actions and information in one location. Improve agent efficiency with a one-click call option and automated workflows.

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How Does Callifony’s Solutions Enhance The LeadSquared Platform ?

Personalize Customer Experience

By integrating LeadSquared CTI with Callifony, you can ensure that your agent has all the relevant information about the caller. This allows the agent to give the caller a personalised greeting and get information about them throughout the call. Moreover, agents can all add notes into LeadSquared while they’re on call. 

Streamline Outbound Calls

Agent productivity in resolving client concerns is boosted by contextual discussion with customers. While on the phone, agents can look at the caller information on the screen pop-up page. Furthermore, they can make outbound calls directly from the LeadSquared CRM page.

Inbound call capture and easy lead distribution

All calls, including missed calls and voicemails, that come into your system via cloud telephony are instantly captured. Furthermore, depending on a set of specified rules, our solutions allow you to automatically assign calls to the sales team for qualifying and follow-up.

Inbuilt Call Recordings in LeadSquared CRM

The integration includes a voice call, which is marked according to the nature of the call. The call data, as well as the recordings, are sent back to LeadSquared CRM as the call is completed.

Getting Started With LeadSquared CTI Integration

Leadsquared specialises in assisting you in ranking your leads so that your sales staff may concentrate on converting the most quality leads. You gain superior statistics and an overview of all your leads with Callifony’s integration, which will assist your outbound team better judge and manage your leads.The following is a typical flow of the procedure:

Telephony System

CTI Adapter (Partner DLL)

LeadSquared Platform

New Exclusive
Ozonetel Integration Features

2-Way Text Messaging

2-way texting allows responsive engagement with interested prospects.

Inbound SMS gets distributed to the most-idle agent first.

Agents answer messages and carry out conversations from their dashboard as easily as texting.

The dashboard sits within Zoho and opens complete customer history for agents to reference.

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2-Way Text Messaging

2-way texting allows responsive engagement with interested prospects.

Inbound SMS gets distributed to the most-idle agent first.

Agents answer messages and carry out conversations from their dashboard as easily as texting.

The dashboard sits within Zoho and opens complete customer history for agents to reference.

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Integrating Zoho PhoneBridge

How Easy Is This? Integrating your Zoho account with Ozonetel takes about 5 minutes. Download Quick Setup guide.

Using Zoho
PhoneBridge Dialer

Let your sales team focus on strategy and engagement rather than dialing. Our Ozonetel CloudAgent dialer will make calls on the agent’s behalf. When a lead picks up, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zoho.

Launch a complete contact center today and explore Ozonetel’s readymade
Zoho CRM integration

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    Frequently Asked Questions

    With Callifony’s LeadSquared integration, you get a host of various features and benefits, including:

    • Automatic Dial-up: Instead of typing the entire phone number, you can dial it with a single press of a button.
    • Caller Info: When you get a call, a window with pre-recorded call information appears.
    • Call Routing: Automatically route calls to any number with call routing.

    For your Call Center agents, CTI streamlines the entire procedure. It has the ability to eliminate friction across departments as well.

    If your sales team notifies LeadSquared about a lead being converted, Computer Telephony Integration (CTI) will update the customer’s details on our dashboard, and vice versa. So, if a consumer contacts customer service, all of the information will already be on the dashboard, and your support staff will be able to assist the customer right away.

    Yes, we offer free demos to ensure you’re aware of the benefits of our services. To get your free demo, contact us today.