Extract surveys and feedback from your consumers using automated phone calls, and compile all critical information acquired from surveys for future service development. For simplicity of use and smooth operation, enable automated SMS and phone blasts, reminders, and follow-ups on your system.
On our unified engagement platform, you can conduct cost-effective surveys, get faster feedback, and evaluate customer attitudes.
Use our cloud telephony solutions to enable voicebots and chatbots to communicate with customers on their preferred channels in a proactive manner.
To understand your customer’s sentiment, use our advanced telephony platform to transcribe all customer calls and extract valuable insights in real time from multiple languages.
Use our cloud telephony solutions to reduce caller churn by monitoring staff in real time and providing support with tools like call whispering and barging, as well as many more.
Local and international numbers, as well as universal CRM integration and intelligent call routing are all part of our advanced cloud telephony solutions. This allows you to handle several calls while monitoring them in real time and gaining valuable insights.
Our cloud telephony solutions enable you to hide agent and customer numbers to ensure data privacy on both sides while using the click-to-call widget.
Responsive support teams are committed to assisting our customers and are available round-the-clock via phone, live chat, or emails.
At Callifony, we provide you with an advanced platform that caters to all your communication needs through various channels and solutions. Moreover, you can integrate all the leading CRMs to maintain all your information on one platform.
All the data you gather through multiple activities and campaigns can be easily processed and analysed through our platform. This allows you to derive insights, which can be used to improve your product or service.
Using our smart technology platform, you can easily expand your communication channels based on your requirements without any limitations or challenges.
Integrate our cloud telephony solutions with your CRM to ask personalised questions depending on your customers’ behaviours and increase response rates.
Use a single business communication platform to engage with your consumers using numerous features while analysing all your information on one channel. CRM integration with leading CRMs to access all of your information.
Use it to survey, collect feedback, or confirm appointments. Customers can respond via DTMF or natural language recognition.
The IVR will auto-collect relevant customer data such as names, bill amounts, or due dates from your CRM. Personalize every customer interaction.
Check campaign performance, view successful, failed, and pending data on a real-time live dashboard updating every 5 seconds.
Our NGO uses a Virtual Receptionist solution from Callifony for handling all our inbound calls. Now we are able to track every call for donations, volunteers, corporate partnerships, etc. The sales team helped on quick activation of the service and support guided in setting up departments and call forwarding numbers.
IVR solution from Callifony has helped to keep track of all incoming orders and has greatly improved our sales, we no longer miss any calls from our customers with real-time missed call alerts. We have detailed tracking of all our inbound and outbound business calls, this has allowed us to enhance our customer experience.
We are using an inbound call handling solution from Callifony for our helpline number for our business, straight forward change was high uptime and crystal clear calls for our customers. Easy to use portal allows us to change agents’ call forwarding numbers and hear the call recordings on the call logs themselves.
Callifony’s click2call has helped us to integrate cloud telephony in our CRM and now we offer inbuilt cloud telephony to our customers, enabling them to speed up business operations. Fast integration with help of a knowledgeable team at Callifony ensured that we had a quick go-live for our customers.
We are using Callifony IVR solution for almost a year and our experience has been great. Callifony helped us deliver crystal clear conversation between our customers & agents and amazingly improved our customer satisfaction index.
Callifony’s IVR solution has helped to improve and automate our college admission process and office communication. Easy to use interface allows us to update call forwarding numbers for departments, change business hours or update holiday IVR for our students and parents.
Automated phone surveys via calls or SMS are ideal for any organisation trying to improve and optimise their client experience while also bringing in targeted leads.
Surveys done through automated IVR calls to collect data and comments are known as automated surveys. Automated surveys provide you with constant real-time client input, which is critical for any organisation. For example, complete the feedback loop with automated IVR calls, SMS for quality feedback, and missed calls to register consent or approval.